General
Meena Click is a shopping platform where you can browse, select and order products advertised.
Agreement to the terms and conditions
By
accessing and using the site, including placing orders of products
through the site, you agree that you will be subject to and will comply
with these terms and conditions
(a) By completing your registration through the site; and
(b) Using the site to obtain products from us.
Registration
You must complete the customer registration process through the site before placing an order for products through the site.
You
may not have more than one active account, and your account is
non-transferable. You may update, edit or terminate your account at any
time through the site. You may not have more than two accounts per
delivery address.
If you choose to use a workplace email address
for your account or to access the site, then you are solely responsible
for ensuring that you comply with the rules, policies or protocols that
apply to the use of your email address and your workplace facilities.
Placing an Order for Products
You may order products by selecting and submitting your order through the site.
Any
order placed through this site for a product is an offer by you to
purchase the particular product for the price notified (including the
delivery and other charges and taxes) at the time you place the order.
We
may ask you to provide additional details or require you to confirm
your details to enable us to process any orders placed through the site.
You agree to provide us with current, complete and accurate details when asked to do so by the site.
Cancellation Policy
We
reserve the right to accept or reject your order for any reason,
including if the requested product is not available if there is an error
in the price or the product description posted on the site or an error
in your order. We also reserve the right to cancel any order without
giving any reason(s). We also have the right to suspend or remove a user
account without giving any notice or justification to the user. We will
keep every unverified order for 6 (six) hours and make several attempts
to verify. If there is no response, after that time the order will be
automatically canceled.
Delivery of Products
We
will only deliver products ordered through the site to a location where
we provide delivery services. You may obtain further information on the
site about our delivery time frames and how we deliver your products.
We
will deliver the products to the front door at the relevant delivery
address. If you ask us to deliver inside a premise or building at the
delivery address, our delivery concern persons’ are strictly instructed
not to go inside or any place except the front door.
If you are
not the person collecting your ordered items, then your representative
must provide us with proof of their identity. You acknowledge that we
may record the details of any identification provided in relation to the
collection of products.
Refund Policy
If
you have made online pre-payment/card payment against your order, and
there are product/s which is/are not available in stock, we will offer
you product replacement options within the same price range. If for any
reason, you decline to take product replacements, then the order will be
canceled and we will start the refund process. Please make sure to make
your refund request by calling our Customer Service on 09678666111.
(between 9 am - 9 pm every day). Meena Click will retain full right over
the refund payment medium, given that it reaches you incorrect amount.
The refund process will usually take approximately 28 banking days to
complete from the refund request date. That means you will receive your
refund within 28 banking days of conveying the refund request through
our Customer Service helpline.
Perishable Product Price Policy
For
all kinds of perishable products such as vegetables, meat. mutton,
chicken, duck, turkey, fishes, eggs, milk, rice, etc. price and offers
will vary based upon users specify selected locations, zone, area,
locality. So it is advised to log in with your concerned location and
check the offer price before check out to avoid any kind of confusion.
Product Promotions Policy
Please
note that the delivery of promotional products or products with a
special offer is subject to stock availability. If the product is out of
stock, then we request you to replace it with another product which is in stock. You may also cancel the order if you want.
Order Policy
There
will be order limits set for certain products to ensure every customer
can avail of the necessary products for daily consumption. Meena Click
is not a marketplace for business to business (B2B) transactions. It is
instead an online shopping platform for personal consumption and usage.
Thus, we highly discourage shopping with reselling or commercial
motives.
Regarding Meena Bazar Club Cards
Club Card is a property of the Meena Bazar store and can be used to earn and redeem points only at physical stores.
Return Policy
The following are the conditions for product returns:
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Customers can return the grocery products within the same day from the purchase date; only if the defective product is delivered.
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Perishable products such as vegetables, meat. mutton, chicken, duck, turkey, fishes, eggs, milk, rice are not returnable after delivery which is received by the customer and accepted.
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We encourage our customers to cross-check each and every item while the delivery man is present at your premises. Any claim regarding replacement or Return or Refund issue should be final before our delivery man during delivery time. After leaving your premises, Meena Click authority will not liable for any future claim.
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After customer consent or signature at the delivery slip; Meena Click has the right to cancel any refund or return request.
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Customers can return the products of Meena Bazar within the same day from the purchase date.
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Customers can return the products such as Mobile, Kitchen appliance Laptop, Electronic gadgets within 7 days from purchase date.
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Customers can return the Fashion appeal products such as Shari, Bags, Shoes within 3 days from the purchase date.
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If a product found broken, unwrapped or used; then the customer must inform the Customer Service immediately after receiving it.
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Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
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For device-related issue the warranty policy/ terms and conditions of the concerned company/brand/third party will be applicable. In this case, Meena Click will have no liability.
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The product must be unused, unwashed, and without any flaws.
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The product must include the original tags, user manual, warranty cards, freebies and/or accessories.
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The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Meena Click packaging, it must be returned in the same condition with the return shipping label attached.
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We encourage our customers to cross-check each and every items while the delivery man is present at your premises, if the customer is not receiving the products then the responsible person who is receiving the product is responsible to give signature at the delivery slip.
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If the product price and website price is mismatched/excess price, we request you to notify us within 24 hours from the receiving time.
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The customer must contact the Customer Service on 09678666111. (between 9 am - 9 pm every day) for any kind of return if required.
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Meena Click has all the rights to decide to give return or refund for any kind of request.